Returns or Exchanges
Thank you for choosing nailscrushstudio.com. We hope every customer is satisfied with their purchase. If you have any issues with the received item, please contact us according to our refund policy below, and we will do our best to assist you.
- Return Request
If you need to request a return or refund, please contact us within 30 days of receiving the item, providing your order information and a description of the problem.
All return requests require confirmation from customer service before processing. Returns without confirmation may not be processed.
- Refund Conditions
Orders meeting the following conditions may be eligible for a refund:
The received item has a quality issue;
The wrong item was received or the item does not match the order;
The item was damaged during shipping;
Other situations that we confirm meet the refund conditions.
Returned items must be in complete condition, and original packaging, accessories, and related items should be retained as much as possible.
- Situations Where Refunds Are Not Supported
Refunds may not be available in the following situations:
Orders exceeding the refund request period;
Damage to the item caused by improper personal use;
Used, damaged, or missing accessories;
Refund requests not due to product quality issues.
- Refund Processing Time
Once your refund request is approved, we will process it within 3 business days.
Refund arrival time may vary depending on your payment method or the processing speed of your financial institution. It will typically arrive in your account according to the payment institution’s procedures after the refund is completed.
- Order Cancellation
If you need to cancel your order, please contact us as soon as possible. Once an order enters the processing or shipping process, it may not be possible to cancel it.
- Contact Us
If you have any questions about our refund policy or need to apply for a refund, please contact us:
NAILS CRUSH STUDIO INC.
33 Elm Street, Westport, CT, 06880, United States
Email:
zach@nailscrushstudio.com
cs@nailscrushstudio.com
Phone:
475-501-8277
Thank you for choosing nailscrushstudio.com. We will continue to provide you with high-quality products and services.
